Fall Supervisor & Leadership Seminar
September 29th- 1:00-5:00 pm
September 30th- 8:00-4:00 pm
Cost for Seminar: $195 for MAA Members
$295 for Non- Members
(Price includes breakfast, lunch & breaks)
MAA Commercial Members- Cost for two people included with your membership, over two is $50 pp.
Schedule:
September 29th, 2022- 1300 to 1700
September 29th- 1830-2030-Networking Dinner Buffet- Tickets $30
September 30th, 2022 - 0800 to 1700
Thursday, September 29, 2022
The Principals of Just Culture
Matthew Streger, Esq., Keavney & Streger, LLC
Medical errors are the third leading cause of death in the United States. Rather than learning from mistakes, people are taught to hide errors, and the punitive culture of progressive discipline does nothing to help. This lecture will review the basic concepts of a Just Culture system and how it can improve organizational culture and reduce errors using a system that is streamlined and specifically addresses the needs of EMS agencies.
Basics of Conducting an Investigation in EMS Scott Moore, Esq., Moore EMS Consulting, LLC
This session will cover the basic elements of an organizational investigation for incidents or issues that typically arise at an EMS organization. Front-line supervisors often serve as the first member of management to receive notification of company or employee related incidents that require further investigation. Often the nature or seriousness of the incident or complaint necessitates immediate action on behalf of the organization. Unfortunately, many supervisors fail to act because they either do not understand the organizational obligation to investigate or they fail to conduct a sufficient investigation. This session will provide an overview of actions a supervisor should take from the initial complaint through reaching the investigation outcome, including how to document and draft an investigative report. Participants will gain valuable insight into how their handling of a complaint or investigation can avoid subsequent regulatory or civil action organizational liability and damages.
Friday, September 30, 2022
Supervisor Wellness
Matthew Streger, Esq., Keavney & Streger, LLC
As the EMS industry experiences a generational shift in workforce engagement, our leadership teams are being squeezed from the top and from the bottom. The needs of our front-line supervisors and managers for professional development, career engagement and actualization, and physical and mental health are often forgotten or marginalized. This lecture will discuss specific tools that supervisors and managers can implement, both individually and through their systems, that will address professional and personal development, career effectiveness, and retention.
Providing Meaningful Performance Feedback
Scott Moore, Esq., Moore EMS Consulting, LLC
The turnover experienced by many of the country’s EMS agencies is reaching a critical failure point. Despite this crisis, many EMS organizations are failing to evolve their employment practices. Many EMS leaders attribute a sizable portion of their personnel challenges to generational differences. Citing that this “new generation” demands to be managed differently. However, most EMS agencies still practice outdated and counterproductive performance management processes. Recent surveys suggest that nearly 77% of Human Resource executives believe that their current performance review process is not an accurate reflection of employee performance. If EMS agencies are going to survive, it is critical for performance feedback practices to change. If your organization is struggling with staffing and has utilized the same performance feedback tools for more than 5 years, we will discuss why that is likely part of the problem. This session will explore the latest research regarding the most effective performance feedback practices that are truly driving employee retention, recruitment, and ultimately, business results.
Combatting Negativity in an EMS Workplace
Matthew Streger, Esq., Keavney & Streger, LLC
One of the most difficult challenges that EMS leaders face is how to address rampant negativity in our workforce. There are countless adages about how EMS providers feel about their employers, co-workers, and patients, and changing these attitudes is an essential part of providing good patient care and keeping an engaged workforce. This session will examine both aspects of workplace negativity – individual behavior and influencing organizational culture – and provide real-world tools to help address those areas.
Difficult Conversations About Uncomfortable Topics
Scott Moore, Esq., Moore EMS Consulting, LLC
Coaching and mentoring employees can be one of the more rewarding and challenging aspects of supervising or managing others. These issues are compounded when the reason for the interaction involves a difficult or embarrassing employee issue. Because these issues are sensitive in nature, many supervisors or managers chose to postpone or avoid the topic altogether, causing the problem to persist and undermine the team’s performance. Difficult issues include employee hygiene, inappropriate clothing, political or religious workplace discussions, and personality issues are among some of the more challenging employee conversations to tackle. This session is intended to provide attendees with practical tips about how to approach these challenging supervisory discussions. We will discuss steps that every supervisor can take long before these issues arise, the implications for putting off the difficult conversation, and strategic considerations regarding the time and place of the employee meeting to give it the best chance of being successful. Attendees will participate in a facilitated discussion and witness interactive demonstrations of how these discussions can go very well or very poorly.
Leadership M&M Rounds Part 1
Matthew Streger, Esq., Keavney & Streger, LLC
Scott Moore, Esq., Moore EMS Consulting, LLC
This session will engage the audience in a highly interactive discussion-based format by presenting actual EMS-based case studies. During the session we will present recent work-related case studies and will seek audience input to identify issues that may have led to the undesirable outcome. Additionally, we will present the latest literature and court decisions to lead the discussion about the impact these have on the individuals and organizations involved. Lastly, we will identify and reinforce the underlying organizational best practices.
Leadership M&M Rounds Part 2
Matthew Streger, Esq., Keavney & Streger, LLC
Scott Moore, Esq., Moore EMS Consulting, LLC
This session will continue our interactive discussion highlighting actual EMS-based case studies. During the session we will present recent work-related case studies and will seek audience input to identify issues that may have led to the undesirable outcome. Additionally, we will present the latest literature and court decisions to lead the discussion about the impact these have on the individuals and organizations involved. Lastly, we will identify and reinforce the underlying organizational best practices.
LODGING DETAILS:
Lodge of the Four Seasons
315 Four Seasons Drive
Lake Ozark, MO 65049
Room rate: $159
Reservation deadline: September 7, 2022
Reservations: Phone: 800-711-8983 or online @
https://reservations.travelclick.com/17336?groupID=3607897
Ask for the Missouri Ambulance Association Special Rate
